Privacy Policy — Pura Media FZCO

This landing page is operated by Pura Media FZCO ("we", "us", "our") on behalf of Moorside Ground Works Ltd (referred to below as "the Contractor").

We collect your enquiry details directly through this form and pass them to the Contractor, who will contact you to arrange your quote.

Pura Media FZCO is the controller for the initial collection and handling of your data. Once your details are passed to the Contractor, they are responsible for how they use your information to respond to your enquiry.

When you submit this form, we collect:

• Your name
• Phone number and/or email address
• Property address or postcode
• Details of the driveway or patio work you're enquiring about
• The date/time you selected for a quote visit, if you book one
• Technical data such as IP address and how you interacted with the ad/page, used for ad performance measurement

We use this information to:

• Pass your enquiry to the Contractor so they can contact you and arrange your quote visit
• Confirm and manage any appointment you book through this page
• Measure and improve the performance of the advertising campaign that brought you here
• Comply with legal or regulatory obligations where relevant

• Consent — for passing your enquiry to the Contractor and for them contacting you about it
• Legitimate interests — for basic ad performance measurement (Meta pixel/conversions data), on the basis this doesn't override your rights and freedoms
• Contract/pre-contract steps — where processing is necessary to respond to your quote request

We share your enquiry — name, contact details, property information, and details of the work requested — with the Contractor named above, so they can contact you directly.

We do not sell or share your details with any other driveway or patio company.

We share enquiry details or limited technical data, as appropriate, with service providers who help us run this campaign:

• Meta (Facebook/Instagram) — for ad delivery and performance measurement
• GoHighLevel — our CRM/scheduling platform, used to route and manage your enquiry
• Zapier — used to securely transfer your enquiry details to the Contractor
• Google Sheets — used to record and manage enquiry details on our behalf
• Microsoft Teams — receives enquiry details in our Leads channel to notify our team
• Lovable — hosts this website and provides visitor analytics

These providers process data on our behalf under their own data processing terms and are contractually required to keep it secure.

Lovable's visitor analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system, device type, time spent on the site, page loading speed, errors, and clicks on buttons and links. Clicks are recorded for every visitor on this site. Page visits, time on page, page speed and errors are also recorded for every visitor, without cookies and without identifying anyone. Detailed analytics is kept for 90 days and daily summaries for one year.

Lovable collects this data for us. Its privacy policy explains how it handles it.

Meta's pixel measures visits, submitted enquiries and confirmed appointments, and may use cookies and other identifiers. Technical interaction data is sent to Meta for advertising measurement. GoHighLevel's embedded calendar receives your contact details and booking information to manage your appointment.

This website temporarily saves your enquiry details and booking confirmation in your browser's session storage, so the calendar can be prefilled and a confirmed booking can be measured. This storage lasts for the browser tab's session. Zapier transfers submitted enquiry details; Google Sheets keeps an enquiry record; Microsoft Teams receives a notification containing your name, phone number, property information and requested work.

The Contractor's own retention of your data after receiving it is governed by their arrangements with us and, where applicable, their own privacy notice.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain processing
• Withdraw consent at any time (this won't affect processing that already happened before withdrawal)
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how your data has been handled

To exercise any of these rights regarding data we hold, contact us using the details below.

If your query relates to how the Contractor has used your data after receiving it from us, you may need to contact them directly.

Pura Media FZCO
enquiries@puramedia.co.uk

Based in Dubai — IFZA Business Park — Building A2 — Dubai Silicon Oasis — Industrial Area — Dubai — United Arab Emirates